Privacy Policy

Information Collected

The Bella Rose Arts Centre website collects website usage data, location data (no deeper than what city the user is in), data from Google's Interest-based advertising and other 3rd-party audience data such as age, gender and interests with Google Analytics.

With the exclusion of IP addresses, the Bella Rose Arts Centre website does not automatically gather any specific personally identifiable information from you, such as your name, birth date, street address, phone number or e-mail address. This type of information would only be obtained if it was supplied to us voluntarily via means such as sending us an e-mail, signing up for our newsletter, using our online booking application form, making a purchase in the secure portion of the site, making a purchase over the phone, or making a tax-deductible donation to the Bella Rose Arts Centre Society.

At any point of collection of your personally identifiable information you will be asked to voluntarily submit your information. Transactions in which we require personal information in order to complete the transaction may not be possible if personal information is not voluntarily submitted.

All personal information created, held or collected by the Bella Rose Arts Centre is held in confidence and is protected under the Canadian Federal Privacy Act.

You will have free access to our privacy policy which explains why the Bella Rose Arts Centre is collecting this information and how to exercise your right of access to that information.

Online Purchases

When purchasing tickets, the Bella Rose Arts Centre will collect your first and last names, middle name initial(s), street address, city of residence, province or residence, country of residence, postal code, email address, IP address (online purchases only), telephone number, credit card number, credit card expiry date, and credit card verification number (online purchases only). All of this information is required in order to complete a purchase.

When you make a purchase on the Bella Rose Arts Centre website an account will be automatically created using the email address you used to submit your order. For your security, a strong, randomly assigned password will be used to secure your account. You will receive an email from us indicating how to log in and change your password shortly after your order has been placed.

Online Booking Applications

When making a theatre booking, the Bella Rose Arts Centre (BRAC) may collect your first and last names, email address, the organization's name, street address, province, city, postal code, country, phone number, fax number, website address, organization type (non-profit, commercial), the name of the event, a brief description of the event, the profitable purpose of the event (non-profit, fundraising, publicity, commercial), the number of the client's staff (non BRAC staff, performers and crew) working the event, the approximate number of expected audience members attending, if you are expecting individuals who have mobility issues, the names, phone numbers and email addresses of any suppliers of technical equipment, a detailed description of the event, a graphic representation of the event, the pricing scheme of the event, ticket printing information, and event's full schedule. All of this information is required for contracting and billing purposes. Organizations and Individuals can not rent the Bella Rose Arts Centre without this information.

Data Collected with Google Analytics

Data collected by Google Analytics is used to generate aggregrate statistical and marketing reports only. Google Analytics does not provide individually identifiable information to the Bella Rose Arts Centre. The Bella Rose Arts Centre will not merge personally identifiable information with non-personally identifiable information provided by this service.

If you wish to not be tracked by Google Analytics you can opt out by visiting https://tools.google.com/dlpage/gaoptout.

IP Addresses

We may use your IP address to help diagnose problems with our server, to tailor site content, to format the site and software to the user's needs, and to generate aggregate statistical reports. We may use aggregate visitor data to prepare publicly displayed reports regarding the site's traffic, site popularity rankings, and referrers that visitors use to access our site. You IP address will never be publicly displayed.

Sharing

The Bella Rose Arts Centre does not share any personal information that can identify any individual with any third party. The Bella Rose Arts Centre does share statistical information generated from personal information but is restricted to aggregated demographic information and does not contain any personally identifiable data.

The names of individuals and/or organizations who have contributed monetary donations to the Bella Rose Arts Centre are listed on the Bella Rose Arts Centre’s website. In the event that individuals wish to remain anonymous they are encouraged to contact us to request their information be removed.

Seating Assignments

The Bella Rose Arts Centre Box Office will not assign seats based on the name of another party attending the event. Seating assignment requests next to or near other party's location can only be fulfilled if the seating assignment of the other party is known and provided to the Bella Rose Arts Centre Box Office.

Disclosure of Information to Theatre Administration and to Law Enforcement

Available log records, and all data stored on our servers may be accessed by our system administrators. It is the Bella Rose Arts Centre’s policy to cooperate with law enforcement officials in the detection, investigation, and prosecution of unlawful activity. If we receive a warrant or subpoena for user information, we may disclose requested records to law enforcement authorities or outside parties seeking information through the legal process.

Security

The Bella Rose Arts Centre takes every precaution to protect the personal information of our customers. Individuals should be aware that some forms of electronic communications are not secure. Email, voicemail, and the newsletter signup form at http://bellaroseartscentre.com, though low risk are not to be considered secure. The Shipping and Billing, and the Card Details forms on our online shopping cart and the Booking Application form are secured using Secure Sockets Layer (SSL) encryption protocols. All data collected using SSL is securely stored in our databases. The option to opt into receiving the Newsletter in the Shipping and Billing form on the online shopping cart is secure.

Our newsletter does not disclose the names or email addresses of subscribers to other recipients of the newsletter. However, similar to standard mail sent via a postal service, header data (email addresses, IP addresses, names) on individual emails sent out can be extracted from the email should it be illegally intercepted by a third party.

The Bella Rose Arts Centre discourages the transmission of sensitive information via email and voicemail. Credit card numbers, credit card expiry dates, credit card verification numbers should not be emailed nor recorded onto voicemail.

Contact and Marketing

The Bella Rose Arts Centre may use personal information collected for promotional marketing purposes limited to Bella Rose Arts Centre related material only. Use of this information is limited to mailing addresses specifically for the purposes of direct mail marketing. Phone numbers will not be used for these purposes and email addresses will only be used if the individual opts into email marketing.

For the purposes of vending tickets the Bella Rose Arts Centre reserves the right to contact individuals regarding orders placed by the respective individual for upcoming shows. Contact of this nature includes but is not limited to: refunds, cancellations, order fulfilment issues, and credit card processing issues.

Cookies

If you visit our web site, we may use session cookies while your browser is open, or while you are logged into our site. To facilitate our store, registration and log in functions, we may use cookies to recognize you when you return to our website. If you do not log out of your account, these cookies allow us to keep track of your user name and password, so that you do not have to resubmit the information to log into your account. Always remember to log out of your account so that the computer’s other users cannot access your account.

Links to Independent Websites

Content on the Bella Rose Arts Centre website may link to independently run web sites outside of the bellaroseartscentre.com domain. Links to external web sites are indicated by the display of the external hyperlink icon () immediately proceeding the link. The Bella Rose Arts Centre is not responsible for the privacy practices or content of such web sites.

Children’s Privacy

The Bella Rose Arts Centre website will not knowingly collect personal information from children under 13 years old. If you are a parent or legal guardian of a child under age 13 who has become a member of our website, please visit our contact page to notify us of a suspected violation.

Privacy Concerns

At any point you have concerns regarding how the Bella Rose Arts Centre handles your personal information you are invited to call our business office at +1 902 457 3352 or email info@bellaroseartscentre.com

In the event that you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by visiting http://www.privcom.gc.ca.

Changes to Policy

The Bella Rose Arts Centre may, from time to time, review and update this policy without notice to the general public. The latest version of this policy will always be freely available for the general to view public via this webpage.